Türkçe
DISTANCE SALES AGREEMENT
ARTICLE 1 – PARTIES
1.1 – SELLER
Title: Barış Okci
Address: Sarıgöl Mah. Hamam Cad. B2 No:220/3 GAZİOSMANPAŞA-İSTANBUL
Phone: 0212 590 38 38
Email address: info@greywolfknives.com
1.2 – BUYER
The person who is a member of the *greywolfknives.com shopping site as a customer.
The address and contact information used during registration will be considered the primary source.
ARTICLE 2 – SUBJECT
The subject of this agreement is the sale and delivery of the product, the specifications and sales price of which are detailed below, ordered electronically by the BUYER from the greywolfknives.com website belonging to the SELLER, and the determination of the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on the Principles and Procedures of Distance Contracts.
ARTICLE 3 – SUBJECT OF THE AGREEMENT
The type, quantity, brand/model, color, number of units, sales price, payment method of the goods/product/service, and information at the time the order is finalized are included in this agreement.
ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER declares that they have read and are aware of the preliminary information regarding the essential characteristics of the product subject to this agreement, the sales price including all taxes, the payment method, delivery and the fact that the delivery costs will be borne by the BUYER, the delivery period, and the full commercial name, address, and contact information of the SELLER on the greywolfknives.com website, and that they have provided the necessary confirmation electronically.
By confirming this agreement electronically, the BUYER confirms that they have received accurate and complete information regarding the address, the essential characteristics of the ordered products, the price of the products including taxes, and payment and delivery information, which must be provided by the Seller to the Consumer before the conclusion of distance contracts.
4.2 The product subject to this contract will be delivered to the BUYER or the person/entity at the address indicated, within the time frame specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that this period does not exceed the legal 30-day limit. All shipping costs related to the delivery shown in Article 3 will be borne by the BUYER and will be reflected on their invoice under the name "Shipping Fee".
4.3 If the product subject to this contract is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible if the recipient refuses delivery.
4.4 The SELLER cannot be held responsible for the failure to deliver the ordered product to the BUYER due to any problems encountered by the shipping company during the delivery process.
4.5 The SELLER is responsible for delivering the product subject to this contract in good condition, complete, conforming to the specifications stated in the order, and with any warranty documents and user manuals, if applicable.
4.6 The SELLER may, provided there is a justifiable reason, supply the BUYER with a different product of equal quality and price before the expiration of the performance obligation arising from the contract.
4.7 If the SELLER is unable to fulfill its contractual obligations due to the impossibility of delivering the ordered product or service, it shall notify the consumer of this situation before the expiration of the performance obligation arising from the contract and may supply the BUYER with a different product of equal quality and price.
4.8 Delivery of the product is conditional upon the signed copy of this contract being delivered to the SELLER and the payment being made using the payment method preferred by the BUYER. If, for any reason, the product price is not paid or is cancelled in the bank records, the SELLER shall be deemed to be relieved of its obligation to deliver the product.
4.9 The BUYER acknowledges and undertakes that the credit card information entered into the system during the purchase is correct and that all legal and criminal responsibility arising from the use of this credit card rests with them. If, after delivery of the product, the bank or financial institution fails to pay the SELLER the product price due to the unauthorized or unlawful use of the BUYER's credit card by unauthorized persons, not resulting from the BUYER's fault, the BUYER is obligated to return the product to the SELLER within 3 days, provided that the product has been delivered to the BUYER. In this case, the shipping costs shall be borne by the BUYER. If the BUYER fails to return the product, and the product price is not charged to the credit card for any reason, or if the product price is refunded to the credit card, the BUYER accepts and undertakes that the product price will be transferred to the SELLER's bank accounts without any further notice.
4.10 If the SELLER is unable to deliver the product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruptions in transportation, the SELLER is obligated to inform the BUYER of the situation. In this case, the BUYER may choose to cancel the order, replace the product with an equivalent if available, and/or postpone the delivery until the hindering situation is resolved. If the BUYER cancels the order, the amount paid will be refunded in cash within 10 days.
4.11 Points awarded to the customer by the SELLER through a campaign are valid for only one purchase. These points are non-refundable even if the product is returned.
In the case of payments made by the BUYER with a credit card, the product amount will be refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount in the BUYER's account after the refund to the bank is entirely related to the bank's processing time, the BUYER acknowledges in advance that the SELLER cannot intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount refunded to the credit card to be reflected in the BUYER's account by the bank.
ARTICLE 5 – RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from the contract within 14 days from the date of delivery of the product to himself or to the person/organization at the address indicated, provided that the product is "unused and with the label intact".
However, returns are not accepted for products specially prepared, offered for sale, and/or imported for specific occasions such as New Year's, holidays, Mother's Day, and promotional products; the BUYER accepts these conditions by making the purchase.
To exercise the right of withdrawal, notification must be given to the SELLER by fax or email within 14 days, and the product must be unused in accordance with the provisions of Article 6. If this right is exercised, the following must be submitted:
a) The invoice for the product delivered to a third party or the BUYER (If the invoice for the product to be returned is issued to a company, it must be sent together with the return invoice issued by the company. Returns of orders invoiced to companies cannot be completed without a RETURN INVOICE)
b) The return form,
c) The product to be returned must be delivered within 14 days, complete and undamaged, including its box, packaging, and any standard accessories. The product price will be refunded to the BUYER within 10 days of the SELLER receiving these documents.
The shipping cost for products returned due to the right of withdrawal will be borne by the SELLER for domestic orders and by the BUYER for international orders. The SELLER does not refund the shipping fee collected from the BUYER when selling the product.
When returning the product to the SELLER, the original invoice presented to the BUYER at the time of delivery (to ensure consistency in our accounting records) must also be returned. If the invoice is not sent to the SELLER with the product or within 5 days of shipment at the latest, the return process will not be completed, and the product will be returned to the BUYER with the shipping costs borne by the BUYER. The invoice to be returned with the product must also be marked "return invoice" and signed by the BUYER.
ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Due to their nature; single-use products, software and programs that can be copied, and products that spoil quickly or are likely to expire are not eligible for return.
ARTICLE 7 – DEFAULT BY THE DEBTOR
In the event of the BUYER's default, the BUYER agrees to pay the SELLER for any loss and damage incurred due to the delayed performance of the debt. If the BUYER's default is due to the SELLER's fault, the BUYER shall not be obligated to compensate for any loss or damage.
ARTICLE 8 – COMPETENT COURT
In the application of this Preliminary Information, the Consumer Arbitration Boards and Consumer Courts in the place where the BUYER purchased the goods or services and where they reside, up to the value declared by the Ministry of Industry and Trade, shall have jurisdiction.
The SELLER may submit complaints and objections to the consumer arbitration board or consumer court in the place where the goods or services were purchased or where they reside, within the monetary limits determined annually in December by the Ministry of Industry and Trade of the Republic of Turkey. Information regarding monetary limits is as follows:
Effective from May 28, 2014:
a) In accordance with Article 68 of Law No. 6502 on Consumer Protection, for disputes with a value below two thousand Turkish Lira, applications must be made to district consumer arbitration boards; for disputes with a value below three thousand Turkish Lira, applications must be made to provincial consumer arbitration boards; and in provinces with metropolitan status, for disputes between two thousand and three thousand Turkish Lira, applications must be made to provincial consumer arbitration boards. Applications cannot be made to consumer arbitration boards for disputes exceeding these values.
b) For disputes exceeding the specified values, applications must be made to the Consumer Court, or in locations where there is no Consumer Court, to the Civil Court of First Instance acting as a Consumer Court.
This preliminary information is provided for commercial purposes.
Please Note: Before signing the delivery receipt, please check your package for any damage during transport. If your package is damaged for any reason, do not sign any delivery documents and return the package.
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